InImpact: The Journal of Innovation Impact

Publisher Future Technology Press
Vol. 8 No. 2 KES Transactions on SDM II - Sustainable Design and Manufacturing 2015
Volume Editors KES International
Journal ISSN 2051-6002
Article TitleMeasuring and linking social network knowledge exchange and organisational performance
Primary AuthorRaul Rodriguez Rodriguez, Universitat Politecnica de Valencia
Other Author(s) Josefa Mula Bru; Pedro Gomez-Gasquet; Ramona Diana Leon
Pages 572 - 583
Article ID sdm15-048
Publication Date 02-May-16

This paper deals with how to measure social network knowledge exchange and its link with organisational performance. First, it revises both social network analysis and performance measurement techniques, highlighting the main performance elements that may be used. Then, it categorises the main social knowledge network working levels and components from a performance management perspective. It presents the main dimensions of social knowledge networks (actors, knowledge exchange and performance elements) from the performance management point of view. Last but not least, it describes and categorises the main techniques that could be used in order to determine the current and future position inside the social knowledge network (Data Envelopment Analysis). It also emphases the characteristics and pitfalls of the subjective (Analytic Network Processes) and objective techniques (multivariate models), that tend to be used when analyzing the link between social network knowledge exchange and organisational performance.

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Remarks Paper presented at KES International Conference on Sustainable Design and Manufacturing, 12-14 April 2015
First date of publication in InImpact: 1 December 2015