This paper presents a conceptual framework on which to base further empirical research into Manufacturing SMEs’ (MSMEs) deployment of ICT systems to achieve successful servitized manufacturing strategies. The development of manufacturing servitization theory and research surrounding SME organisational characteristics are synthesised with insights from a single case company to propose means for MSMEs to overcome servitization transformation challenges recognised in the literature and in practice. This work is founded on a review of the literature and experience in a single case MSME, so whilst presenting a valuable platform, requires further research to be validated. This research contributes to a developing facet of an emerging topic in Operations Management by providing a model which considers manufacturing servitization through the lens of ICT systems, as well as in the underdeveloped research context of MSMEs.