InImpact: The Journal of Innovation Impact

Publisher Future Technology Press
Vol. 8 No. 2 KES Transactions on SDM II - Sustainable Design and Manufacturing 2015
Volume Editors KES International
Journal ISSN 2051-6002
Article TitleConceptual Model for the Use of ICT Systems to Facilitate Manufacturing SME Servitization
Primary AuthorDominic Bevan, Cardiff University and Reid Lifting
Pages 107 - 120
Article ID sdm15-035
Publication Date 02-May-16

This paper presents a conceptual framework on which to base further empirical research into Manufacturing SMEs’ (MSMEs) deployment of ICT systems to achieve successful servitized manufacturing strategies. The development of manufacturing servitization theory and research surrounding SME organisational characteristics are synthesised with insights from a single case company to propose means for MSMEs to overcome servitization transformation challenges recognised in the literature and in practice. This work is founded on a review of the literature and experience in a single case MSME, so whilst presenting a valuable platform, requires further research to be validated. This research contributes to a developing facet of an emerging topic in Operations Management by providing a model which considers manufacturing servitization through the lens of ICT systems, as well as in the underdeveloped research context of MSMEs.

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Remarks Paper presented at KES International Conference on Sustainable Design and Manufacturing, 12-14 April 2015
First date of publication in InImpact: 1 December 2015